BPO Career

Career advancement tips, leadership stories, and strategies for growing from front-line roles to management in BPOs

Operational ExcellenceSuccess StoriesLeanAI FrameworkBPO Career GrowthOperations LeadershipData Analytics for OpsProcess AutomationLean Six SigmaCustomer ExperienceBPO Career
Operational ExcellenceOperational Excellence
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Beyond Firefighting: A BPO Leader's Guide to Crafting a 'Real' Strategy Post

Beyond Firefighting: A BPO Leader's Guide to Crafting a 'Real' Strategy Post

How to use the 3-part "Strategy Kernel" to stop managing problems and start driving results.

Arthur Flores
Arthur Flores
Operational ExcellenceOperational Excellence
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From Project Hero to Strategic Leader: The BPO Professional's Guide to Executive Conversations

From Project Hero to Strategic Leader: The BPO Professional's Guide to Executive Conversations

How learning to communicate in executive language ensures your LeanAI Initiatives get the attention and resources they deserve

Arthur Flores
Arthur Flores
Operational ExcellenceOperational Excellence
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How I Used the LeanAI Framework to Uncover Hidden Customer Frustrations (Real-World Implementation Story)

How I Used the LeanAI Framework to Uncover Hidden Customer Frustrations (Real-World Implementation Story)

The step-by-step playbook showing exactly how I used Voice of Customer analysis to solve a problem that traditional metrics missed—and how you can replicate it

Arthur Flores
Arthur Flores